Return & Refund Policy

At Luxury Top Furniture LLC, your satisfaction is very important to us. If you are not fully happy with your purchase, we are here to assist you. This page explains our return and refund procedures clearly and transparently.

1. Return Eligibility

  • The item was delivered within the last 7 days
  • The product is unused, undamaged, and in its original packaging
  • You can provide valid proof of purchase (receipt or order number)

2. ❌ Non-Returnable Items

We do not accept returns for the following items:

  • Products that have been used, installed, or assembled
  • Items returned without original packaging, parts, or accessories
  • Custom-made, made-to-order, or special order furniture
  • Gift cards, vouchers, or promotional items

3. How to Request a Return

  1. Contact our support team at support@luxurytopfurniture.ae or call +971 508006176
  2. Provide the following details:
    • Order number
    • Product name
    • Reason for return
  3. Our team will review your request and share the return instructions

Customers are responsible for return shipping or pickup charges unless the return is due to our mistake (wrong item delivered or defective product).

4. Refund Process

  • We will notify you once we receive and inspect the returned item
  • If approved, your refund will be processed within 7–10 business days
  • Refunds will be issued to the original payment method

Note: Shipping and delivery fees are non-refundable, unless the issue was caused by our error.

5. Exchanges

If you would like to exchange an item:

  • Follow the same steps as the return process
  • Specify the product you’d like to exchange it with
  • Exchanges depend on stock availability

6. Contact Us

For any questions related to returns, replacements, or refunds, contact us:

  • Email: support@luxurytopfurniture.ae
  • Phone: +971508006176
  • Support Hours: Monday – Friday, 9 AM to 6 PM

✅ Your Satisfaction Matters

We appreciate your trust and will always do our best to ensure a smooth and reliable experience with Luxury Top Furniture LLC.